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How long does ECFMG take to respond to e-mail queries?

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Hi,
for those of you who have contacted the ECFMG with e-mail questions in the past, how long did it take for you to get a response?

The automated response system tells you to expect an answer in approx 5 days but I asked credentials@ecfmg.org some questions about transferred credits and have not received any answers for 10 business days now...

The unnerving thing is that they urge you to "refrain from submitting duplicate e-mails, as this will only further delay our response to your message."

So, how quickly did you get your response?

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